TERMS OF SERVICE

TERMS OF SERVICE 

These Terms of Service govern your use of the NattyX website and any related services (collectively, the “Website”). 

Throughout these Terms, “NattyX”, “we”, “us”, and “our” refer to NattyX and its operating company. 
By accessing our Website or purchasing from us, you agree to be legally bound by these Terms, our Privacy Policy, and our Refund & Returns Policy. 

If you do not agree to these Terms, you must not use this Website.  

1. ELIGIBILITY 

By using this Website, you confirm that: 

  • You are at least 18 years old or the age of majority in your country of residence. 

  • You are legally capable of entering into binding contracts. 

  • You will use this Website only in accordance with applicable laws and regulations. 

We reserve the right to refuse service to anyone at our discretion. 

 2. ONLINE STORE TERMS 

You agree not to: 

  • Use our products for unlawful or unauthorised purposes. 

  • Violate any local, national, or international laws. 

  • Transmit viruses, malware, or destructive code. 

  • Attempt to hack, disrupt, or interfere with the Website’s security or functionality. 

  • Use automated systems (bots, scrapers, crawlers) without our written consent. 

Any breach of these Terms may result in immediate termination of access to our services. 

 3. PRODUCTS & SERVICES 

All products displayed on our Website are subject to availability. 

We reserve the right to: 

  • Limit sales of products by person, household, region, or jurisdiction. 

  • Refuse or cancel any order at our discretion. 

  • Modify or discontinue any product without notice. 

Product descriptions, images, and specifications are provided for guidance only. While we strive for accuracy, we do not guarantee that colours or images will appear exactly as shown on your device. 

4. PRICING & PAYMENT 

  • All prices are displayed in GBP (£) unless otherwise stated. 

  • Prices may change without notice. 

  • We reserve the right to correct pricing errors, even after an order has been placed. 

Payment must be made in full at the time of purchase. 
We accept payment methods displayed at checkout. 

If fraud or unauthorised activity is suspected, we may cancel the transaction. 

5. ORDER ACCEPTANCE 

Your order constitutes an offer to purchase. 
We reserve the right to accept or decline your order for reasons including but not limited to: 

  • Product unavailability 

  • Pricing errors 

  • Payment authorisation failure 

  • Suspected fraudulent activity 

If we cancel your order after payment, a full refund will be issued to your original payment method.  

6. DELIVERY 

Delivery times are estimates and not guaranteed. 
We are not responsible for delays caused by: 

  • Courier services 

  • Customs clearance 

  • Incorrect address details provided by you 

  • Events beyond our reasonable control 

Risk of loss passes to you upon delivery.  

7. RETURNS & REFUNDS 

Returns and refunds are governed by our separate Refund & Returns Policy, available on our Website. 

Nothing in these Terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.  

8. INTELLECTUAL PROPERTY 

All content on the Website — including text, images, graphics, logos, branding, product designs, and layout — is the property of NattyX or its licensors and is protected by UK and international intellectual property laws. 

You may not: 

  • Copy, reproduce, distribute, or exploit any content without our prior written consent. 

  • Use our trademarks or branding without permission.  

9. USER ACCOUNTS 

If you create an account, you are responsible for: 

  • Maintaining confidentiality of your login details. 

  • All activity occurring under your account. 

We reserve the right to suspend or terminate accounts at our discretion.  

10. USER SUBMISSIONS 

If you submit reviews, comments, suggestions, or other content: 

  • You grant us a worldwide, royalty-free, perpetual licence to use, reproduce, and publish such content. 

  • You confirm that your content does not infringe any third-party rights. 

  • We reserve the right to remove inappropriate or unlawful content.  

11. THIRD-PARTY LINKS 

Our Website may contain links to third-party websites. 
We are not responsible for their content, policies, or practices. 
Accessing third-party websites is at your own risk. 

 12. DISCLAIMER OF WARRANTIES 

The Website and all products are provided “as is” and “as available”. 

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, except those that cannot legally be excluded under UK law. 

 13. LIMITATION OF LIABILITY 

Nothing in these Terms excludes or limits liability for: 

  • Death or personal injury caused by negligence 

  • Fraud or fraudulent misrepresentation 

  • Any liability that cannot legally be excluded under UK law 

Subject to the above, NattyX shall not be liable for: 

  • Indirect or consequential losses 

  • Loss of profits or revenue 

  • Loss of data 

  • Business interruption 

Our total liability shall not exceed the amount paid by you for the relevant product. 

 14. INDEMNIFICATION 

You agree to indemnify and hold NattyX harmless against claims, damages, or expenses arising from: 

  • Your breach of these Terms 

  • Your misuse of the Website 

  • Your violation of any law or third-party rights 

 15. FORCE MAJEURE 

We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, or government restrictions. 

 16. TERMINATION 

We may terminate or suspend your access to the Website immediately if you breach these Terms. 

All obligations and liabilities incurred prior to termination shall survive termination. 

 17. GOVERNING LAW 

These Terms shall be governed by and construed in accordance with the laws of England and Wales. 

You agree that the courts of England and Wales shall have exclusive jurisdiction. 

 18. CHANGES TO TERMS 

We reserve the right to update or modify these Terms at any time. 
Changes will be effective immediately upon posting on the Website. 

Your continued use of the Website constitutes acceptance of any updated Terms. 

 19. CONTACT INFORMATION 

If you have questions about these Terms, please contact: 

NattyX 
Email: info@nattyx.co.uk